Common problem
Frequently Asked Questions Before Buying Custom Automation Equipment
These answers help buyers prepare technical information and understand how KYD evaluates automation projects.
What information should I provide before requesting a quotation?
Please provide product drawings or photos, sample dimensions, material, current production process, required capacity, workshop layout, power supply, destination country, and any special quality or safety requirements. A short process video is also very helpful.
Can KYD design equipment for non-standard products?
Yes. KYD focuses on customized automation equipment and non-standard production lines. Our engineers evaluate the product structure, process steps, positioning method, handling method, and control logic before developing a suitable concept.
How long does it take to receive a proposal?
For simple machines, the initial response is usually faster after the basic requirements are clear. For complete production lines or complex customized systems, KYD may need additional technical discussion before preparing layout, configuration, and quotation.
Can the equipment be customized for our voltage and plant layout?
Yes. Voltage, machine dimensions, conveyor height, layout direction, safety guarding, control cabinet position, and optional modules can be customized according to the project requirement and destination market.
Terms and Conditions
Project Terms for Custom Automation Equipment
The final commercial terms depend on the signed quotation, technical agreement, proforma invoice, and contract. The following points are general references for export projects.
| Quotation Scope | The quotation normally lists equipment configuration, main technical parameters, optional modules, delivery term, payment term, and validity period. |
| Technical Confirmation | Custom projects require confirmation of product data, layout, capacity, control requirements, safety needs, and acceptance criteria before production. |
| Production Lead Time | Lead time is calculated after deposit payment and final technical confirmation. Complex automation lines may require staged design and production planning. |
| Packing and Shipping | Export packing, loading method, shipping documents, and delivery term are arranged according to the agreed contract and destination requirements. |
| Acceptance Standard | Acceptance is based on confirmed technical documents, machine testing conditions, sample availability, and agreed performance indicators. |
Technical Support
Engineering Support from Requirement Review to Commissioning
KYD technical support is designed for industrial buyers who need practical answers about process feasibility, equipment layout, and stable production operation.
Requirement review
Process discussion
Layout planning
Control concept
Machine testing
Remote guidance
Before Production
Our team checks product data, line flow, fixture needs, operating space, utilities, safety guarding, and integration points before the final technical agreement.
After Delivery
KYD can provide remote support for installation preparation, operation questions, parameter adjustment, fault checking, and spare parts identification.
After-sales service
Responsive Support for Export Automation Projects
After-sales service focuses on helping customers operate the equipment correctly, identify issues quickly, and maintain stable production.
Operation Guidance
Support for startup checks, HMI operation, routine adjustment, production changeover, and basic troubleshooting.
Spare Parts Support
Assistance with identifying wearing parts, electrical components, pneumatic elements, sensors, motors, and other replacement items.
Remote Troubleshooting
Customers can share photos, videos, alarms, wiring details, and operation status so engineers can help locate possible causes.
Maintenance service
Maintenance Suggestions for Stable Long-term Operation
Good maintenance reduces unexpected downtime and protects equipment performance. The actual maintenance plan should follow the machine manual and operating conditions.
| Maintenance Item | Recommended Focus |
|---|---|
| Daily Inspection | Check abnormal noise, air pressure, emergency stop, sensor status, conveyor movement, and visible wear before operation. |
| Cleaning | Keep work areas, fixtures, guide rails, spray or coating areas, filters, and electrical cabinet surroundings clean and dry. |
| Lubrication | Lubricate moving parts according to the manual. Avoid over-lubrication near products, sensors, or coating-sensitive areas. |
| Electrical System | Check terminals, cable routing, alarms, heat dissipation, and cabinet ventilation during scheduled maintenance. |
| Spare Parts | Prepare common wearing parts and critical components in advance to shorten downtime when replacement is needed. |
Automation Equipment Knowledge
Practical Knowledge for Planning Automation Projects
Understanding the basics of automation planning helps buyers communicate requirements more clearly and compare proposals more accurately.
How to Define Capacity
Capacity should include target output per hour, product size range, loading method, cycle time, shift schedule, and acceptable buffer between processes.
Why Samples Matter
Samples help engineers evaluate positioning, clamping, surface condition, weight, deformation risk, tolerance, and handling stability.
Layout Planning Basics
A good layout considers material flow, operator access, maintenance space, safety zones, utilities, exhaust, drying time, and future expansion.
Automation vs. Manual Work
Automation is most valuable where repeatability, labor intensity, quality stability, safety, cleanliness, or production data control are important.
Key Control Requirements
Projects may require PLC control, HMI recipes, alarm records, interlocks, sensors, servo control, data output, or connection with existing systems.
Acceptance Preparation
Before machine testing, prepare representative samples, test materials, quality standards, capacity targets, and clear acceptance criteria.